Termination Policy

California Senate Bill 998 (Water Shutoff Protection Act) set new requirements for residential water service termination for non-payment of a water utility bill. The Coastside County Water District created a Residential Water Service Termination Policy, effective February 1, 2020, to comply with these requirements.

How Do I Sign Up for a Payment Plan?

Any customer who is unable to pay for their water bill within the normal payment period may contact the District office at (650) 726-4405 to request a payment plan to avoid disruption of service. To download a Payment Plan Application, see Paying Your Bill.

Additional information can be found in the Residential Water Service Termination Policy linked above.

Help Us Help You:
Please Keep Your Contact Information Up to Date

In order to help Coastside County Water District staff provide you with excellent customer service and contact you in the event of an emergency, we encourage you to make sure your contact information is up to date. Please send an email to customerservice@coastsidewater.org with your service address, email address, cell phone number, home phone number and mailing address or call us at (650) 726-4405 to make any updates.

Number of Shutoffs per Calendar Year

2022: 24
2021: 0
2020: 2