Employment Opportunities
Current Job Openings
Customer Service Specialist
(25 to 40 hours/week)
We are currently seeking a Customer Service Specialist with experience in Accounting and Payroll
The Customer Service Specialist serves in a highly visible front-line customer support role, working with the public in person, on the phone or via e-mail. The position includes fielding customer requests for service, processing utility payments, and responding to customer inquiries and complaints. The Specialist completes accurate and timely statements and reports related to customer accounts and related customer activity. Essential functions include customer service administration, accounting and payroll functions, accounts payable/general ledger, general office administration, and water service processing.
The ideal candidate should have:
- 3+ years of experience in customer service role.
- Ability to problem-solve customer issues and to deal courteously and effectively with the public.
- Experience in training customers on new systems is a plus.
- Proficiency with the use of computer software and systems including MS office (Outlook, Excel and Word), customer service/utility billing systems, payroll and accounts payable. Knowledge of database systems is a plus.
- Ability to analyze and summarize large sets of data, create reports, and effectively communicate conclusions.
Other Requirements:
- Strong communication and analytical skills. Ability to prioritize tasks and work efficiently and productively within limited time constraints. Operate with a high degree of accuracy and attention to detail. Ability to work collaboratively with team members.
- College Degree is preferred but not required.
- Experience within a water utility or related field is a definite plus.
Hourly Range: $35.80 to $48.13
depending on experience.
To Apply: Please submit an application, resume and cover letter to jobs@coastsidewater.org or drop off / mail to Coastside County Water District, 766 Main Street, Half Moon Bay, CA 94019.
Deadline: July 15, 2025
Employment Application
Job Descriptions
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Accounting Manager
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Administrative Analyst
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Assistant General Manager
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Customer Service Specialist I
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Customer Service Specialist II
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Customer Service Technician
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Distribution Supervisor
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General Manager
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Maintenance Worker I
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Maintenance Worker II
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Office Manager
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Public Outreach / Program Development / Water Resources Analyst
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Senior Distribution Operator
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Senior Treatment Operator
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Superintendent of Operations
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Treatment/Distribution Operator (assigned to Treatment)
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Treatment/Distribution Operator (assigned to Distribution)
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Utility Billing Specialist
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Water Efficiency Specialist
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Water Treatment Plant Supervisor
Personnel Manual
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Personnel Manual (updated June 2022)
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Memorandum with Teamsters Local 856 (for July 1, 2022 through June 30, 2027)
Policies
Conflict of Interest Code (amended October 14, 2014 by Resolution No. 2014-07)
Salary Schedule
Salary Schedule for Fiscal Year 2025-2026 – Effective First Pay Period Ending in July 2025
Amended Salary Schedule for Fiscal Year 2024-2025 – Effective May 17, 2025
Amended Salary Schedule for Fiscal Year 2024-2025 – Effective August 13, 2024
Salary Schedule for Fiscal Year 2024-2025 – Effective July 1, 2024
Salary Schedule for Fiscal Year 2023-2024 – Effective July 1, 2023
Salary Schedule for Fiscal Year 2022-2023 – Effective July 1, 2022
Salary Schedule for Fiscal Year 2021-2022 – Effective July 1, 2021
Salary Schedule for Fiscal Year 2020-2021 – Effective July 1, 2020
Salary Schedule for Fiscal Year 2019-2020 (Revised) – Effective July 1, 2019 (revised August 13, 2019)
Salary Schedule for Fiscal Year 2019-2020 – Effective July 1, 2019
Salary Schedule for Fiscal Year 2018-2019 (Revised) – Effective December 22, 2018
Salary Schedule for Fiscal Year 2018- 2019 (Revised) – Effective August 18, 2018
Salary Schedule for Fiscal Year 2018-2019 – Effective July 1, 2018
Salary Schedule for Fiscal Year 2017-2018 – Effective July 1, 2017
Salary Schedule for Fiscal Year 2016-2017 (Revised) – Effective July 1, 2016
Salary Schedule for Fiscal Year 2015-2016 – Effective July 1, 2015