Other Fees, Charges and Deposits

Reconnection Fee

Prior to the restoration of water service to premises where such service has been discontinued because of nonpayment or other violation of the District’s regulations, the customer shall pay a Reconnection Fee. If the service is restored during normal business hours (8:00 a.m. to 5:00 p.m., Monday-Friday, except for holidays) this fee shall be $50.00. If the service is restored other than during normal business hours, the fee shall be $150.00.

Returned Check Charge

If a customer’s check is returned dishonored by the financial institution on which it is drawn, the customer shall pay an additional charge of $25.00.

Meter Test Deposit

Prior to conducting a test of the accuracy of a water meter at the customer’s request, the District shall require the customer to deposit the following sum:

Portable Meters

Customers requesting water service through portable meters shall pay:

1. a deposit in an amount, as estimated by the General Manager, equal to the replacement cost of the meter
2.a. effective January 19, 2023, a monthly rental charge of $106.00
2.b. effective January 18, 2024, a monthly rental charge of $112.36
3a. effective January 19, 2023, a consumption charge of $15.27 per hcf of water delivered
3b. effective January 18, 2024, a consumption charge of $16.19 per hcf of water delivered

Fire Service Charge

Effective January 18, 2024, the monthly service charge for a fire service is $8.01 per inch of service line size. In addition, the customer must pay the actual cost of installation of the fire service. The estimated cost of installation must be deposited prior to commencement of work.

Copying Charges

1. The charge for providing copies of District records is $0.06 per page, except as provided in Section F.2.
2. If a person requests no more than three copies (e.g., three copies of one page or one copy of a three-page document), he or she shall be provided these copies without charge. A person may not make use of this small request exception from copying charges more than one time per year.
3. If a certified copy is requested, there will be an additional charge of $1.00 for each document certified.

Transfer Requests for Water Service Connections

Property owners requesting the transfer of an uninstalled water service connection from one parcel to another shall submit to the District an initial deposit of $600.00 to cover the District’s administrative and legal costs for reviewing and processing the request. If the actual cost is less than the deposit, then the unused balance will be refunded. If the actual cost exceeds the deposit, then the applicant must pay the balance. Payment of all fees required by this section shall be received before the transferee parcel will be permitted to physically connect to the water system.

Boundary Change Request Fee

Any person who requests a change in the District Boundaries which gives rise to required filings of statements, map and/or plats pursuant to the Government Code shall be responsible for payment of the associated filing fees.

Relocation of Water Service Connection

When a customer requests that a water service connection be relocated to another portion of the property to which water service is already being provided, the customer shall pay the actual cost of relocating the service.

Reinstallation of a Water Meter Assembly

When a water meter is reinstalled in a vacant meter box, the actual cost of labor and materials, including but not limited to a new water meter and plumbing appurtenances, will be the basis for the charge for reinstallation.

Unauthorized Connection to District Water Service

It is unlawful for any person to turn on water without authorization or consent from the District. A $150 penalty will be imposed for each violation. If the District’s facilities or property are damaged as a result of an unauthorized turn-on, the party will be charged the actual cost of labor and materials to repair the damage to the District’s facilities and property.

Delinquency Notice Fee

A fee in the amount of 10% of the amount past due shall be added to the bill of any customer that receives the notice set forth in Subsection 1 of Section K “Termination of Service” of the General Regulations Regarding Water Service and the total of said amounts shall thereafter be paid in full in order to avoid termination of service.

Shut-Off Warning Notice Fee

A Shut-Off Warning Notice fee of $15 will be charged when a 48-hour Shut-Off Warning Notice due to non-payment is provided to the customer.

Water Shortage Contingency Stage Rates

Please see information beginnning at page 7 of the Rate and Fee Schedule.

SFPUC Pass-Through Wholesale Water Shortage Rates or Surcharges

Please see information beginnning at page 8 of the Rate and Fee Schedule.