Other Fees, Charges and Deposits
Reconnection Fee
Prior to the restoration of water service to premises where such service has been discontinued because of nonpayment or other violation of the District’s regulations, the customer shall pay a Reconnection Fee. If the service is restored during normal business hours (8:00 a.m. to 5:00 p.m., Monday-Friday, except for holidays) this fee shall be $50.00. If the service is restored other than during normal business hours, the fee shall be $150.00.
Returned Check Charge
If a customer’s check is returned dishonored by the financial institution on which it is drawn, the customer shall pay an additional charge of $25.00.
Meter Test Deposit
Prior to conducting a test of the accuracy of a water meter at the customer’s request, the District shall require the customer to deposit the following sum:
| Size of Meter | Deposit |
| 5/8 x 3/4 inch | $35.00 |
| 1 inch and larger | Estimated Actual Cost of Test |
Portable Meters
Customers requesting water service through portable meters shall pay:
- a deposit in an amount, as estimated by the General Manager, equal to the replacement cost of the meter
- a monthly rental charge of $112.36
- the quantity/consumption charge per hcf for “All Other Customers” as shown in Section 1B (of the Rate and Fee Schedule) and follows below:
a. Effective January 20, 2025, $17.60 per hcf
b. Effective January 19, 2026, $19.01 per hcf
c. Effective January 18, 2027, $20.54 per hcf
Fire Service Charge
Fire Service Charges are calculated utilizing a methodology that considers the fire capacity of the diameter of the pipe based on the Hazen-Williams equation. In addition, the customer must pay the actual cost of installation of the fire service.
| Size of Meter | Effective January 20, 2025 Monthly Service Charge |
Effective January 19, 2026 Monthly Service Charge |
Effective January 18, 2027 Monthly Service Charge |
|---|---|---|---|
| 3/4 inch | $8.87 | $9.58 | $10.35 |
| 1 inch | $9.37 | $10.12 | $10.93 |
| 1-1/2 inch | $11.19 | $12.09 | $13.06 |
| 2 inch | $14.31 | $15.46 | $16.70 |
| 3 inch | $25.52 | $27.57 | $29.78 |
| 4 inch | $44.86 | $48.45 | $52.33 |
| 6 inch | $114.26 | $123.41 | $133.29 |
| 8 inch | $233.97 | $252.69 | $272.91 |
| 10 inch | $414.03 | $447.16 | $482.94 |
Copying Charges
- The charge for providing copies of District records is $0.06 per page, except as provided in Section F.2.
- If a person requests no more than three copies (e.g., three copies of one page or one copy of a three-page document), he or she shall be provided these copies without charge. A person may not make use of this small request exception from copying charges more than one time per year.
- If a certified copy is requested, there will be an additional charge of $1.00 for each document certified.
Transfer Requests for Water Service Connections
Property owners requesting the transfer of an uninstalled water service connection from one parcel to another shall submit to the District an initial deposit of $600.00 to cover the District’s administrative and legal costs for reviewing and processing the request. If the actual cost is less than the deposit, then the unused balance will be refunded. If the actual cost exceeds the deposit, then the applicant must pay the balance. Payment of all fees required by this section shall be received before the transferee parcel will be permitted to physically connect to the water system.
Boundary Change Request Fee
Any person who requests a change in the District Boundaries which gives rise to required filings of statements, map and/or plats pursuant to the Government Code shall be responsible for payment of the associated filing fees.
Relocation of Water Service Connection
When a customer requests that a water service connection be relocated to another portion of the property to which water service is already being provided, the customer shall pay the actual cost of relocating the service.
Reinstallation of a Water Meter Assembly
When a water meter is reinstalled in a vacant meter box, the actual cost of labor and materials, including but not limited to a new water meter and plumbing appurtenances, will be the basis for the charge for reinstallation.
Unauthorized Connection to District Water Service
It is unlawful for any person to turn on water without authorization or consent from the District. A $150 penalty will be imposed for each violation. If the District’s facilities or property are damaged as a result of an unauthorized turn-on, the party will be charged the actual cost of labor and materials to repair the damage to the District’s facilities and property.
Delinquency Notice Fee
A fee in the amount of 10% of the amount past due shall be added to the bill of any customer that receives the notice set forth in Subsection 1 of Section K “Termination of Service” of the General Regulations Regarding Water Service and the total of said amounts shall thereafter be paid in full in order to avoid termination of service.
Shut-Off Warning Notice Fee
A Shut-Off Warning Notice fee of $15 will be charged when a 48-hour Shut-Off Warning Notice due to non-payment is provided to the customer.
Water Shortage Rates
Please see information beginnning at page 8 of the Rate and Fee Schedule.
SFPUC Pass-Through Wholesale Water Shortage Rates or Surcharges
Please see information beginnning at page 12 of the Rate and Fee Schedule.
