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Water Use Restrictions

To promote water conservation, these actions are prohibited except where necessary to address an immediate health and safety need or to comply with a term or condition in a permit by a state or federal agency.

PDF Ordinance No. 2016-01 – Establishing Mandatory Water Use Restrictions Under at Stage 2 Water Shortage Emergency Warning.

Prohibited Irrigation Activities for All Customers

Run-off: The application of water to outdoor landscapes and turf in a manner that causes run-off such that the water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, storm-water drainage infrastructure, or structures.
Irrigation during rainfall: The application of water to outdoor landscapes during and within 48 hours after measurable rainfall.
Irrigation of street medians: The application of water to ornamental turf (lawn) on public street medians.

Prohibited Activities for All Customers

  • The use of a hose that dispenses water to wash motorized vehicles, boats and trailers, except where the hose is fitted with a positive shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.
  • The application of water to driveways and sidewalks.
  • The use of water in a fountain or other decorative water feature, except where the water is part of a recirculating system.
  • The use of water that causes flooding or pooling due to super-saturation of the ground or soil.
  • The indiscriminate running of water or washing with water that causes runoff.
  • The use of water when the customer has been given written notice by the District to repair broken or defective plumbing, equipment, appliances, sprinklers, watering or irrigation systems, and has failed to effect such repairs for 24 hours after delivery of the notice.
  • The use of water for single pass through cooling systems. The use of potable water ice making machines and other mechanical equipment that utilizes a single-pass cooling system to remove and discharge heat to the sewer. Water used for all cooling purposes shall be recycled or recirculated.
  • The use of water from any fire hydrant, unless specifically authorized by the District, except by fire protection agencies for fire suppression purposes or for other specifically authorized uses, including fire flow testing. Other authorized uses by public agencies include water distribution system flushing, sewer system flushing and street sweeping.
Water Waste Hotline
(650) 276-0647

If you notice a water leak in the street or meter box, please call the District's main phone number at (650) 726-4405.

Mandatory Restrictions for Hospitality

Restaurants are prohibited from the serving of drinking water other than upon request. This includes public places where food or drink are served and/or purchased. The District supplies table tent cards to our restaurant customers.
Hotels and Motels shall provide guests with the option of choosing not to have towels and linens laundered daily. Each guest room must have a notice of this option.

Californians Don't Waste - Save Our Water